Remote Assistance

Download and Start a Remote Assistance Session
For Android and iOS, contact your Technologist.

Windows

1. Download GW Remote Assistance Application.
2. Launch the downloaded application.
3. Give the 9-digit number to your Technologist via chat or phone.

When you want to end the session, quit the application. This will ensure that your computer cannot be remotely accessed any more until you download and/or run the program again.

Mac

1. Download GW Remote Assistance Application.
2. Launch the downloaded application.
3. Give the 9-digit number to your Technologist via chat or phone.

When you want to end the session, quit the application. This will ensure that your computer cannot be remotely accessed any more until you download and/or run the program again.

Oculus

1. Choose an OS button/link.
2. Connect your PTP with 9-digit code
Your PTP can do this for you once connected.
3. Go to https://oculus.com/casting
4. Put on VR headset, click Share and select the device you connected the PTP.

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