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GWent, LLC Legal Department

We apply structure and control over how information technology and data is managed within our company.
Review our IT policies and procedures.

GENERAL
The gwentllc.com, gwentllc.net, gizmowexler.com, technologyservicedesk.com, 162016.net, callgizmotoday.com, callgiz.biz, gwentllc-south-us.3cx.net, mylivechat.com collects your IP address, browser type and operating system on each visit to every page on the sites. This information is used for internal statistic tracking purposes and is never shared with other entities outside of GWent, LLC or its other owned companies unless required by law enforcement. Your name and other information is NOT collected unless you specifically provide it for contacting us, logging in or accessing your online account. By providing this information, it will then connect your name to the IP address you're using for our internal identification to communicate with you.

COOKIES
Our online account uses a session cookie and a persistent cookie. The session cookie is used to log in and holds your username and if you are logged in, your password in an encrypted form. The persistent cookie is kept for thirty days and holds your username. If you tick the "Remember me" checkbox when logging in it will also hold your password in an encrypted form. You can delete these cookies if you are using a shared computer and you don't want other users to view your username.

REFERRAL ID COOKIE
Referral ID and gCode is also a cookie based that is stored in your machine. This cookie only tracks the referral ID that you entered in at the website and is associated with your orders to track who referred you.

CLIENT PORTAL
Your username and IP address are logged every time you log in. For your privacy and security, we recommend that you do not use a public computer or a shared computer. If you do choose to log in on a public or shared computer, make sure you click log out at the end of each session [when possible delete cookies] and close the web browser, otherwise other users may be able to use your identity.

PASSWORDS
Our site uses passwords to protect you and your data that is available online. Make sure that you use a STRONG [a strong password is a minimum of 8 characters and uses three of the four categories: A-Z, a-z, 0-9, symbols] and keep it safe. Today passwords should be passphrases. You should never share your password with anyone else, either directly or indirectly. If you have other family members or friends as part of your IT account, you may add additional contacts to your account each with their own username and password.

OUR BUSINESS
GWent, LLC is in the business of providing information technology solutions, products services and technical support. Information technology has advanced a great deal and the amount of information collected about you has been increasing. We value your privacy a great deal and our company is all bout 100% trust.

YOUR INFORMATION
We at GWent, LLC as your IT solutions and support provider are very concerned about your privacy as well as any confidential information that we obtain from you. Information that we may and will eventually know would include your name, home address, work address, all your telephone numbers, e-mail addresses, ages of you, your family members, your employees, your kids name, social security numbers, bank account numbers, credit card numbers, passwords, pin numbers, knowledge of type of computer data you have, network security settings, your net worth, medical charts/reports and any other information that pertains to you, your family, your business or your employees or anyone else that is associated with your Information Technology Account.

E-MAIL POLICY
GWent, LLC does not send e-mails out such as "Spam." We do send bulk e-mails using approved methods for e-mail marketing campaigns. On occasion we will send all of our clients a group e-mail when special offers, price changes, software updates or important issues arise. For clients that have an "active" product/service may subscribe to or unsubscribe to the GWent, LLC Newsletter. Software updates, service status or important issues will still be communicated with you while you have an active account with us or have had one or more transactions within the last 12 months. If you believe you have received bulk e-mail from us or have received a suspicious e-mail that appears to be fraudulent, please contact us so that we can investigate the matter.

All e-mail messages received from our clients and business partners are kept confidential and are never shared with parties outside of GWent, LLC or its other owned companies unless required by properly submitted legal notification. E-Mails are not a secure form of communication; never share sensitive data such as your credit card number, banking information, social security or any other personal information through e-mails. This also means do not share your password or account information with your Technologist Professional via e-mail.

To keep communicaions secure, please go to the Client Portal and either log into your account to submit a ticket or click Contact Us.

CONFIDENTIAL INFORMATION
The confidential information that we have for each client is considered restricted data and therefore will not be shared, sold, rented or given to anyone outside of GWent, LLC or its other owned companies. The only information that we share is what is required to properly license software or equipment to you. The information provided to third-party companies for licensing and servicing your account are company name, your first name, your last name, e-mail address, primary billing address, shipping address and telephone number. Independent contractors who perform work on behalf of GWent, LLC may also receive confidential information about your account on a need to know bases and only the information that directly affects their work in order to complete the service ticket or task requested.

See Law Enforcement for sharing of information based on properly submitted legal notices.

We will not release, rent, lend or sell any restricted information we hold about you unless you consent to the release or we are required to release the information by properly submitted legal notifications. However, when ordering a product or service from GWent, LLC some vendors require that the service or product purchased must be licensed to the end-user. If you would like to know the company names that require this registration information, contact your Technologist Professional. The information used for registration or to service your account is on a need-to-know bases which may include any or all of the following: company name, first name, last name, your e-mail address, your billing address, your shipping address, your city, your state, your zip code and your telephone number.

Notice of Privacy Practices
GWent, LLC follows the guidelines for computer, technology and data security from the National Institute of Standards and Technology [NIST], U.S. Department of Commerce and General Data Protection Regulation [GDPR]. GWent, LLC takes into account the laws and regulations of Health Information Portability and Accountability Act [HIPAA], Personal Information Protection and Electronic Documents Act [PIPEDA], The Federal Information Processing Standards [FIPS], Federal Information Security Management Act (FISMA), Gramm-LeachBliley Act [GLBA] and California Senate Bill 1386 when working with data on any Member’s machine(s).

How/What We Use & Disclose Your Information
GWent, LLC data that it collects from you are put into categories to help protect your privacy. The five catgeories that data can fall into are: 1) Public Information; 2) Confidential Information; 3) Sensitive Information; 4) Restricted Information and 5) Top Secrect and Secret [clearance required by the US Department of State].

1) Public Information
Hardware and software basic information is considered public records as long as it does not contain any personal identifiable information. Software titles, brands, manufacturer, model, and version you use may be shared as statistical information outside of GWent, LLC. This information is not sold, leased or rented to anyone outside of GWent, LLC.

2) Confidential Information
Your company's name, your first name, middle name, last name, street address, city, state, zip code, country, your home street address, city, state, zip code, country, primary phone number, secondary phone number, billing e-mail address, personal e-mail address, any online communications ID, registration details for software, computer and IP addresses. Sharing of this information is permitted only for:
   a. licensing a software or service provider;
   b. registering purchased or leased equipment;
   c. requesting on-site session (provided to on-site Technologist Professional);
   d. calling the help or service desk for assistance, request or service;
   e. Other reasons for your information to be given out upon legal notifications

3) Sensitive Information
Other contacts, users (family members, friends, employees, associates, etc.), serial numbers, product keys and licenses are considered sensitive information. Sharing of sensitive information is permitted only for:
   a. Licensing of software other than primary person/company;
   b. Registering for a provider, leasing, purchasing products that reqire such information;
   c. Request warranty work on the specific product requiring this information;
   d. Order parts;
   e. GWent, LLC internal tracking;
   f. Any technologist professional taking care of your requests or account;
   h. On-site technologist professional on a need-to-know basis.
   i. Other reasons for your information to be given out upon legal notifications

4) Restricted Information
This information is limited to a select few that directly handles or provides support. Restricted information includes credit card numbers, social security numbers, bank routing numbers, ban account numbers, pin numbers, passwords, medical charts/reports and any other personal information that directly pertains to you, your family members, employees, associates or anyone else that is associated with your data.

5) Top Secret and Secret
Top Secret and Secret data is any data that is classified as national, international or global security information. Access and sharing of this type of information is specified according to the rules, regulations and laws of the US Department of State.

Your Rights to Access and Control Your Information
We want you to know that you have the following rights to access and control your information.

1) Right to access your GWent, LLC information.  You have the right to inspect and obtain a copy of your information that GWent, LLC has collected about you. You also have the right to direct us to send a copy of your information to a third-party that you have clearly designated.

2) Right to request additional Privacy Protections. You have the right to request that we place additional restrictions on our use or disclosure of your information. If we agree to do so, we will put these restrictions in place except in a situation that requires specific information to complete a request/service ticket you submit. We do not need to agree to the restriction unless 1) the disclosure is for the purpose of licensing, making payment to approved provider or to complete a request/service ticket and is not otherwise required by law, and 2) the information relates only to a specific request/service ticket that you or an authorized contact has paid for with GWent, LLC. You have the right to revoke the restriction at anytime.

3) Right to request confidential communications. We provide secure chat, secure online portal and secure remote support session. You are also able to request that the communication is not recored. You have the right to request that we communicate with you about your information by alternative means or via alternative locations. If you wish to receive confidential communications via alternative means or locations, please submit your written request to GWent, LLC, Communications, 540 Koala Drive, Kissimmee, FL 34759. You must clearly state that you agree to have communications by another means that, outside of our control, could endanger you and list how or where you wish to receive communcations.


GWent, LLC maintains operational policies prohibiting the disclosure of customer information without the customer's express consent except as required to comply with a pending criminal investigation, a court order, search warrant, summons, discovery request, subpoena, or other legal process served on GWent, LLC. If you require information regarding a GWent, LLC customer you must transmit a proper request to our subpoena compliance representative set forth below.

GWent, LLC will provide only such information as required or permitted by law. Pursuant to the Electronic Communications Privacy Act, 18 U.S.C. 2701 et, seq., GWent, LLC is prohibited from providing the contents of emails or other electronic communications except under very limited circumstances. Generally a subpoena is required, however for some information a court order or warrant is necessary. Please review applicable federal law before submitting requests for subscriber information.

Retention of Customer Data

GWent LLC does not guarantee the existence, accuracy, or regularity of its backup services. Therefore, GWent, LLC does not retain copies of deleted or sent emails or email logs, although such emails or related information may be available via archived files for a limited period of time. GWent, LLC does not retain access to electronic communications which are downloaded to the customer's computer or mobile device.

Due to data storage capacity concerns, all websites, all contents contained therein and any archival copy of the same are deleted within seven (7) to ten (10) business days of cancellation or termination of the account. This material is permanently and irrevocably deleted and such files can thereafter no longer be recovered under any circumstances.

Service of Subpoenas and Other Legal Process

GWent, LLC is headquartered in Kissimmee, Polk county, FL. In an effort to cooperate with law enforcement and the judicial system, you may transmit your information requests via mail, or personal delivery to the following:

GWent, LLC
Legal Department
540 Koala Drive
Kissimmee, FL 34759
321-978-0082

We reserve the right to require formal service of process in any given case. Nothing contained herein shall constitute a waiver of service of process or consent to jurisdiction by the courts outside of the State of Florida.

Notice to Customers

GWent, LLC reserves the right to notify its customer prior to responding to a civil or administrative subpoena and to delay compliance for up to ten (10) calendar days, in order to allow its customer to move to quash the subpoena or obtain a protective order from a court of competent jurisdiction, except in emergency circumstances or where otherwise required by law. Confidentiality is required by law when complying with criminal investigations and/or grand jury matters.

Costs of Compliance

GWent, LLC will comply with civil subpoenas only upon payment of its expenses, as follows:

Research: $75.00/hour.
Copies: $0.25/page.
Media Storage Devices (e.g. - CD, DVD, portable drives, etc.): Actual cost.
Mailing / Document Delivery: Actual cost.
Other Costs: Rate determined as incurred.

GWent, LLC also reserves the right to charge an administration fee to the affected customer, the amount of which is within GWent, LLC's sole discretion.


Release of Customer Data in Other Circumstances

Notwithstanding the foregoing, GWent, LLC reserves the right to disclose customer information when we, in our sole discretion, believe that it is reasonable to do so. Such circumstances include, but are not limited to the following:

- Satisfy any legal obligation;

- Identify, contact, bring legal action against, or collect payment from someone who may be violating our Terms, Conditions, Privacy Policy, and/or Usage Policy;

- Investigate fraud;

- Maintain the security of our system(s), servers, datacenters, or properties;

- Operate our services properly;

- Protect ourselves, our customers, and the general public. We specifically reserve the right to disclose any and all necessary information to law enforcement in the event of ongoing criminal activity involving our system, illegal use of our system, and/or child exploitation investigations.

This page was last modified on 2018-09-15.

© Copyright 2018 GWent, LLC - A Gizmo Wexler Enterprise company