Physical Deliveries

Orders requiring physical shipment to your location are shipped no later than 1 business day after the receipt and credit authorization if in stock. Delivery items are shipped via various carriers such as USPS, UPS, FedEx and other global carriers. Delivery time varies depending on your location and the facility where your item is being shipped from; contact your Technologies Professional after placing an order to obtain the estimated delivery time. In rare cases deliveries may be delayed due to weather, acts of war, unavailable vehicle/aircraft or customs inspection. GWent, LLC cannot be held responsible for these delays. If a shipping company loses your order, we will open an incident report and start the tracing. If an order is not found within 2 business days of the report, GWent, LLC will resend your order using the same shipping method. Upon receiving a duplicate order, GWent, LLC requires you to pay for the second order or return the duplicate order back to us at our expense.

Any sales ticket that is opened to inquire about an order will be replied with tracking information and confirmations.

If any items were damaged in transit, we require you to notify us within 5 business days. Items should be returned in their original packaging complete with all accessories and documentation. Once we receive the damaged item, we'll issue a replacement or full refund to you via the same payment method when placing the order and we will reimburse your reasonable return costs.

Due to legal terms of items shipped which is considered "Software" or "Copyright" may not be returned, once the deal has been broke. You may exchange the item if defective for the same "Software" or "Copyright" item.

For physical delivery return including delivery attempts fail policies, see Refund Policy.

Electronic Delivery

GWent, LLC may sell you downloadable "Software" or "Copyright" items. These items once purchased may not be returned. If you are unsure whether you should purchase one of these products, you should consult with your Technologist Professional.

You agree that we can send you electronic information to the e-mail address that you have provided in your Client Portal. Certain products and services have additional information, procedures or policies for their specific use. The delivery of these notices is effective when sent to you regardless of whether you read the notice. The only method of withdrawing consent to receive notices is to cancel the active order or plan.

Service Deliverable

Clients who place an order for recurring services such as Technology Wellness Plan, Your IT Department Solution, Web Hosting and Web Maintenance are prepaid for each month by the first of every month, unless otherwise stated Due Date for the service. Full payment of the service must be received by us no later than the Due Date to maintain an "Active" status on your account. A receipt e-mail will be sent when your payment has posted to your account. If you encounter any problems or issues with accessing your account, you can submit a support ticket or call us at 321-978-0082.

For cancellations of your service, see Refund Policy.


Product Returns

If you are unhappy with your product, at your own shipping expense may return the product to us within thirty [30] days of delivery confirmation. In order to receive a full refund, the original packaging, accessories and documentation must be returned with the product. Otherwise, missing information will be documented and a partial refund [not to exceed 40%] will be issued or credited to your account. If a credit is issued on your account, at any time you may request to make a cash withdrawal for the credit by opening an Accounting ticket. Cash withdrawal will be sent via check within 5 business days.

Delivery couriers typically attempt to deliver your order three times. If your order is returned to us, customers will be charged the shipping price plus the return charges for the order and the order's total will be refunded via same method of payment.

Any product beyond the thirty [30] days will only be handled according to warranty information, if any.

Electronic Delivery Returns

Consult with your Technologist Professional before purchasing any electronic materials or items.

These items contain confidential coding and/or information that you have paid for. Unfortunately, due to legal "Software" and "Copyright" infringements, we are unable to return or refund any fees paid for electronic items. There are no guarantees that the data you received have been or will be destroyed.

Service Cancellations

Unless stated in a service's terms and conditions, all subscription based services do not contain any termination fees. Any fees that are accessed for terminating your service will only be applied to promotional items covered by your plan or resources that you have used but not yet earned. Services canceled are not eligible by Client to be reinstated or place new order for 9 months.

All fees that have been paid are non-refundable and termination of a service will end as of 23:59:59 on the last calendar day of the calendar month that services have been paid for. Account information is kept in our records for up to two years from the termination date. Any personal, backup, website or any other types of data stored for Client will be deleted from our servers following sixty days of account "inactive" or "suspended" status. Client may request to reinstate or reorder service if they request it within forty-five days of cancellation notice received by us.

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